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terms_and_conditions
The only condition
we place on the use of this website - whether you buy, browse, find out about
our stores or just keep up to date with what's happening in the world of
creative kitchenware - is that you enjoy it!
If you have any
comments, questions, concerns, ideas, or just fancy getting in touch, please contact
us
a few important details that you should know
We may not be able
to accept your order, or part of your order, due to one of the following
reasons:
If there are any
problems with an order, you'll be contacted by one of our Customer Services
Advisors.
If you change your
mind about an order and want to cancel it, you can do so up to the point when it
is despatched (orders are normally processed immediately after they've been
placed, so we may have already packed your order and made arrangements for it to
be sent when you cancel it. If this is the case then we can't always stop the
order from being delivered: once you receive the order, just return it to us
free of charge).
To cancel your
order, please use the contact
us form on this website or call us on 01308 861382 (9.30am to
5pm Mon –
Sat)
We make every
effort to deliver goods within the estimated timescales, however delays are
occasionally inevitable due to unforeseen factors. Please see delivery &
returns information below.
Your log in details are exclusive to you, are non-transferable,
and must be treated as strictly confidential at all times. In the event that you
have any concerns regarding your log in details, or become aware of any misuse,
you should contact
us
our registered
office
@home, 22 The Square, Beaminster, Dorset, DT8
3AU.
Telephone +44
(0)1308 861382
@home is trading as
@home and
is a VAT registered business Reg. no.
792 5764 81
delivery & returns
delivery pricing and
times
We pride ourselves
on our rapid service
and aim to despatch all orders promptly: you should receive yours within 5-7
working days. If for some reason your parcel doesn't arrive within 10 working
days, please use the contact us form on this website or call us on 01308 861382
(9.30am to 5pm Mon – Sat)
returns
If for any reason,
you're not completely happy with your purchase(s), we'll give you a
full refund with no
fuss.
To do this, please
call our friendly Customer Services Advisors first on 01308 861382
(9.30am to
5pm Mon –
Sat)
as there are
occasions when it may not be necessary for you to be inconvenienced by sending a
product back to us.
postage and
packing
POST
FREE for orders £50 and
over
For orders up to £49.99 - £4.50
These rates
apply to each individual mainland UK delivery
address.
overseas
We only currently
accept online payment from cards issued by
UK banks. Please contact
us if you'd like to place an order but have a card issued by a non-UK
bank.
overseas delivery
a guide for orders
being despatched to addresses outside mainland
Great
Britain
We will contact you
with the cost for delivery of your item and your Credit/Debit card will not be
charged until you have approved the delivery cost.
Please note: some
countries may charge import duty or tax on the goods which is payable by the
customer (this is normally Non EU
addresses).
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